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FAQs

I’D LIKE TO HAVE 2 DIFFERENT SUNGLASS COLORS. CAN I DO THAT?
Yes, we offer this at no additional charge to orders as you have the same imprint color. Select the total quantity you need and choose a color. If you’d like more than 1 sunglass color, you can put those color details in the notes of the order.

HOW DO I PERSONALIZE MY ORDER?
Enter details the personalization box and we’ll send you a proof to review once your order comes through.

CAN I SEND YOU MY CUSTOM ARTWORK?
If you have custom artwork, a vector file (.eps, .ai, or .pdf) works best. You can send us what you have at: melinda [at] shopimpressme.com and we can review it right away! Please reference your Etsy order number in the email.

Etsy supports uploads of JPG, PNG, and PDF files to Etsy messages. If you have a file you like us to reference, you can send it to us through Etsy messages.

WHAT HAPPENS AFTER I PLACE THE ORDER?
Once you place your order, we’ll start working on your proof. If you need changes to your proof, we’ll make those asap until it’s exactly as you like it. Your order will not go into production until we have your approval.

I’D LIKE A DIFFERENT DESIGN. WHAT DO I NEED TO DO?
Everything is completely customizable! You can either put the details in the notes of the order or message us.

I’D LIKE TO COORDINATE MY ITEMS.
We’d love to help you with any other items. You can view additional products here. If you don’t see what you are looking for, please let us know. We’re always adding new items to the shop & happy to help!

CAN I RUSH MY ORDER?
Yes, we can help! Our standard production time is 2-3 weeks. If you need them sooner, please message us with the following: Item, Quantity, Zip Code, & Date Needed. We’ll confirm asap if we can make that date and we’ll always try to avoid rush charges if possible. If we do need to include a rush charge, we can confirm which level of a rush charge needed to make the date:

https://www.etsy.com/listing/590975474/rush-production-upgrade-i-need-my-order

CAN I CHANGE THE FONT?
Yes, we have lots of font options. Please reference the Font # in the pictures of the listing when filling out the personalization details. If you don't see what you are looking for, just message us & we'll do our best to find it.

SHIPPING INFORMATION:

Upgrading your shipping does not expedite production time. It means your order ship faster once printed.

Domestic Delivery is generally within 3-5 business days once items have been shipped. This can vary based on the time of the year with holidays.

International Shipping can take up to 6 weeks depending on the location.

Full Shipping & Processing Times are located under the tab “Shipping & Policies.”

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